How can we help?

SnapCount Pro is a weekly or yearly auto-renewable subscription billed by Apple. You can manage or cancel it anytime:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Tap SnapCount, then Cancel Subscription.

In the app: Profile › Settings › Manage Subscription.

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

Subscription terms

Your subscription belongs to the Apple Account you bought it with.

1. Make sure you’re signed in to the App Store with that Apple Account.
2. Open SnapCount and tap Restore on the Pro screen, or go to Profile › Settings › Restore Purchases.

SnapCount is developed by Nexdev. You can delete your data in the app, or ask us to delete it for you.

• One count: swipe it in History and tap Delete, or open it and choose Delete from the menu. Its photo is deleted too.
• Your history: History › Clear History removes recent counts. Counts saved to collections stay.
• A collection: open it and choose Delete Collection. The counts in it stay in your history.
• Your account (email accounts): Profile › Account › Delete Account. This permanently deletes your account, email address, all counts with their photos and notes, and your collections, right away.

Using SnapCount as a guest, or can’t open the app?

Email us with the subject “Delete my SnapCount data”. Sending it from Profile › Help & Support includes your guest account ID, which lets us find your data. We’ll delete it within 30 days and confirm by email.

Delete my SnapCount data

What we keep

Copies in short-term server backups and logs are overwritten within 30 days. Purchase records are kept by Apple and our subscription provider. Analytics data is not linked to your name and expires on its own. Details are in the Privacy Policy.

You don’t need to sign up. SnapCount creates a guest account automatically the first time you open it, so your counts are saved.

• Keep your counts on a new device: create an account with your email in Profile › Guest › Create Account. Your existing counts come with you.
• Forgot your password? On the Sign In screen, tap Forgot Password? and then Send Reset Link.
• Sign out: Profile › Account › Sign Out. You can sign back in to see your counts again.

Without an account, your counts are tied to this installation of the app and may not be recoverable if you delete the app or change devices.

• Use Good LightDaylight works best. Avoid glare and hard shadows.
• Keep Everything in FrameSpread items out so they don’t overlap, and keep every one you want counted in view.
• Hold Steady and FocusTap the objects to focus, then take the photo.

If something gets in the way, the result tells you which of these it was:

• Blurry
• Low light
• Glare
• Too far away
• Very crowded
• Heavy overlap
• Cut off at the edge
• Busy background
• Steep angle